Support

Help with personAIity for iPhone and iPad.

Personas

How long does a new persona take?

Usually minutes, sometimes longer. A persona is written by a model and reviewed by a person, so it is not instant. You do not need to keep the app open; it appears under Yours when it is ready.

My persona has not arrived

Open the app and pull to refresh the catalogue. If it has been more than a day, email us with the description you submitted. A request that we could not fulfil is refused with a reason, shown on the catalogue screen, and costs you nothing.

Can I change a persona after it is written?

Not from the app. Tell us what is wrong and we will rewrite them; that does not cost another credit.

Credits

What is a credit?

One credit is one persona. Credits do not expire.

When is a credit charged?

When the persona is delivered, not when you ask. A request that is refused, or that fails to generate, costs nothing.

I bought credits and they have not appeared

Open the app while online — a purchase interrupted by a lost connection is picked up the next time the app starts. If the balance is still wrong, email us with the date of the purchase and we will put it right.

Do credits move between my devices?

Yes. They belong to the account you sign in with, not to the device. Sign in with the same Apple Account and your credits, personas and conversations come with you.

Refunds

Purchases are handled by Apple, so refunds are too: reportaproblem.apple.com. We cannot issue them ourselves, but tell us what went wrong and we will fix the cause.

Your account

Why do I have to sign in to create a persona?

Credits are held against your account and your request carries a name for us to reply to. Reading and chatting need no account at all.

Signing out

Tap the account button on the catalogue screen, then Sign out. Nothing is deleted; sign in again and everything is where you left it.

Deleting your account

Same screen, Delete account. It removes your personas, your conversations and any unspent credits. It cannot be undone, and unspent credits are not refundable.

Something a persona said

Use Report last reply in the chat screen's menu. It sends us the message and we look at it. If a persona is repeatedly wrong, tell us and we will rewrite or remove it.